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Contents |
FRII Service Status Alerts
- View the status of maintenance and services from the FRII Service Status Portal.
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Sign up for maintenance notifications via email by visiting Sign Up for Service Status Notifications.
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Contact Support
Phone Support
- Fort Collins: 970-212-0700
- Denver: 303-448-5599
- Steamboat Springs: 970-871-0913
- Toll Free: 800-935-6527
Note: Customers with NOC Support should use the dedicated number listed on your initial service information document.
Options
- 1: Technical Support
- 2: Payments and Credit Card Updates
- 3: Sales
- 5: Billing Questions
- 6: General Information
Email Support
- Billing Support
- Technical Support
Tech Support Schedule
- Monday - Friday: 8am to 8pm
- Weekends: 11am to 8pm
Billing Support Schedule
- Monday - Friday: 8am to 4pm
2018 Holiday Schedule
The FRII office including billing, sales, and technical support departments will be closed on the following dates in observance of holidays:
- New Year's Day: Monday 1/1/2018
- Memorial Day: Monday 5/28/2018
- Independence Day: Wednesday 4/4/2018
- Labor Day: Monday 9/3/2018
- Thanksgiving Day: Thursday 11/22/2018
- Day after Thanksgiving: Friday 11/23/2018
- Christmas Eve: Sunday 12/24/2018
- Christmas Day: Monday 12/25/2018
