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Contents


2018 Holiday Schedule

The FRII office including billing, sales, and technical support departments will be closed on the following dates in observance of holidays:

  • New Year's Day: Monday 1/1/2018
  • Memorial Day: Monday 5/28/2018
  • Independence Day: Wednesday 4/4/2018
  • Labor Day: Monday 9/3/2018
  • Thanksgiving Day: Thursday 11/22/2018
  • Day after Thanksgiving: Friday 11/23/2018
  • Christmas Eve: Sunday 12/24/2018
  • Christmas Day: Monday 12/25/2018

FRII Service Status Alerts

Contact Support

Phone Support

  • Fort Collins: 970-212-0700
  • Denver: 303-448-5599
  • Steamboat Springs: 970-871-0913
  • Toll Free: 800-935-6527

Note: Customers with NOC Support should use the dedicated number listed on your initial service information document.

Options

  • 1: Technical Support
  • 2: Payments and Credit Card Updates
  • 3: Sales
  • 5: Billing Questions
  • 6: General Information

Email Support

Tech Support Schedule

  • Monday - Friday: 8am to 8pm
  • Weekends: 11am to 8pm

Billing Support Schedule

  • Monday - Friday: 8am to 4pm
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